Documentation

Everything you need to get the most out of Yoosh.

Getting Started

1. Create an Account

Sign up with your work email. You get access to the free tier immediately — 5 calls per month, no credit card needed.

2. Record Your First Call

Head to Calls and click "New Call". Paste your Zoom meeting link before the call starts. Our AI notetaker joins the meeting and records everything.

3. Review Your Scorecard

After the call ends, processing takes 2–5 minutes. You'll get a full scorecard with conversation metrics, AI insights, and coaching tips.

Recording Calls

Supported Platforms

Currently we support Zoom meetings. Google Meet and Microsoft Teams support is coming soon.

How It Works

When you submit a meeting link, our AI notetaker joins your meeting. It clearly identifies itself by name, records audio, and transcribes with speaker detection so you know who said what.

Call Statuses

Calls go through a few stages: Recording → Processing → Analyzed. If something goes wrong, the status shows as Failed.

Conversation Metrics

Filler Words

"Um", "uh", "like", "you know", "basically" — we track them all. You'll see total count and per-minute rate. Aim for under 3 per minute.

Talk/Listen Ratio

How much you spoke vs. the prospect. For discovery calls, aim for 30–40% you, 60–70% them. For demos, 60/40 is fine.

Longest Monologue

Your longest uninterrupted stretch of talking. Keep it under 60 seconds — go longer and you risk losing their attention.

Interruptions

How often speakers talked over each other. Some overlap is natural, but consistently high numbers mean you're not letting the prospect finish.

Speaking Speed

Your words per minute. The sweet spot is 130–170 WPM. Too fast feels anxious, too slow loses engagement.

Questions Asked

How many questions you and the prospect asked. More questions from you — especially open-ended ones — correlate with higher close rates.

AI Analysis

Objection Detection

The AI spots objections raised during the call, categorizes them (price, timing, competitor, authority, need), and evaluates how well you handled each one.

Topics Discussed

Automatically identifies the topics covered during the call with timestamps, so you can see how your time was spent.

Discovery Questions

Rates the quality of your discovery questions as excellent, good, fair, or needs work — with specific feedback on each.

Buyer Signals

Picks up signals from the conversation that indicate whether the prospect is a good fit for what you're selling.

Call Structure

Scores each phase of your call — opening, discovery, solution discussion, closing — on a 1–10 scale with specific feedback.

Sales Playbook

What to Add

Sales techniques, objection responses, closing frameworks, insights from experts — anything that makes you better. The AI references your playbook when coaching you.

Categories

Organize by type: objection handling, closing, discovery, negotiation, rapport building, follow-up, and more.

How It Helps

When the AI analyzes a call, it pulls relevant techniques from your playbook. If a price objection comes up, it'll reference your frameworks for handling it.

Plans & Billing

Free Tier

5 calls per month with basic metrics and transcript access. A great way to try the platform.

Pro Plan — $49/month

Unlimited calls, full AI analysis, call search, unlimited playbook, and objection coaching. Annual plan saves 20%.

Managing Your Plan

Use the Billing page to upgrade, downgrade, or cancel. You can update your payment method through the Stripe portal.

Privacy & Security

Your Data

Recordings and transcripts are stored securely. Your data is never shared with other users or used for training. Delete any call and its data at any time.

Transparency

The bot always identifies itself when joining meetings. It appears as "Yoosh Coach" so everyone knows they're being recorded.